Terms of Service

haxzu is a trading name of AMM Ventures, LLC (“haxzu”, “we”, “us”). We sell prepaid mobile plans and travel data delivered as eSIMs. These terms are an agreement between you and AMM Ventures, LLC. By creating an account, buying a plan or using an eSIM from us, you agree to them, along with our Privacy Policy and Refund Policy.

You must be at least 18, or the age of majority where you live, and able to enter a binding contract.

haxzu does not own or operate a mobile network. Every plan runs on a network operated by a third party, such as AT&T, T-Mobile, Bouygues Telecom, Orange, EE, KDDI or another operator named on the plan page, supplied to us through eSIM providers. The operator's name, not ours, is what your phone shows.

Network names such as “Blue Network” are our own labels. Operator names and logos belong to their owners and are shown only to identify the network an eSIM connects to. We are not affiliated with, sponsored by or endorsed by any operator.

Because the network belongs to someone else, your service is also subject to that operator's rules and technical limits. Where an operator changes, restricts or ends a service, we may have to change or end the matching plan.

You need an account to buy. Keep your sign-in secure and your email address current: it's where we send your eSIM, receipts and notices. You are responsible for everything done through your account.

One person, one account. Creating extra accounts to get around limits, promotions or pricing may lead to suspension.

Your phone must support eSIM and must be unlocked (not tied to another carrier). Checking this before you buy is your responsibility. Use our compatibility check or dial *#06# on your phone: if an EID number appears, your phone supports eSIM.

Phones are built for the bands of the market they were sold in. A phone that supports eSIM may still get slower speeds or weaker coverage in some countries. That is not a fault in the service.

A plan bought for an incompatible or locked phone is not eligible for a refund. See our Refund Policy.

• Each eSIM installs once, on one device. If you delete it from your phone it usually can't be reinstalled, and it can't be moved to another device. Keep it installed until you're sure you're finished with it.
• Install while you have a reliable Wi-Fi connection. Your install details are in your client portal and in the email we send.
• Plans that include a phone number come with a new number from the operator. We don't support transferring (porting) an existing number in or out. A number belongs to the operator and may be reassigned once a plan ends and isn't renewed.
• Some plans start when you buy, some when you install, and some at your first data connection in the covered country. Each plan page says which.

Coverage maps and speeds are estimates. Service depends on the operator's network, your location, buildings and terrain, network congestion, your device and its settings. We don't guarantee that service will be available everywhere, all the time, or at any particular speed, and 5G is available only where the operator offers it and your phone supports it.

Outages, maintenance and operator decisions can interrupt service. Where a problem is ours to fix, we'll work to fix it; contact arya@haxzu.io.

“Unlimited” means your data doesn't stop at a cap. It doesn't mean unlimited full speed. Plans are for personal use on a phone or tablet, and fair-use limits apply:

• Unlimited-data eSIMs include a daily high-speed allowance (4 GB in most countries, 6 GB in some, shown for each destination): the first 2 GB at full speed, then up to 40 Mbps and then up to 20 Mbps until the allowance is used, then unlimited data at 1 Mbps until the day resets 24 hours after it started.
• Canada includes 50 GB of high-speed data per 30 days, then unlimited data at 128 kbps.
• Other plans with a set amount of high-speed data slow down or stop once it's used, as described on the plan page.
• Operators may manage traffic, for example by slowing video or tethering, during congestion.

Unlimited data is provided on a best-effort basis. We're a reseller: the speeds and fair-use limits we publish are the ones our network partners, and the operators behind them, have given us. An upstream provider or operator may apply a speed cap or traffic policy it hasn't disclosed to us. If you run into one, tell us at arya@haxzu.io and we'll update our plan pages and documentation. An undisclosed limit set by an upstream provider isn't by itself grounds for a refund, though we may offer one at our discretion.

You may not use our service to:

• break the law, or harass, defraud or harm anyone;
• send spam or bulk, automated or commercial messages or calls;
• resell, share or rent the service, or run it in a hotspot, router, IoT or machine-to-machine device unless the plan allows it;
• use SIM boxes, auto-dialers, or anything that disguises call or data origin;
• run servers, continuous streaming or peer-to-peer sharing that degrades the network for others;
• interfere with our systems, the operators' networks, or other customers' service.

We or the operator may slow, suspend or end service used this way, without a refund.

When you buy a plan with a set term (for example 7, 14 or 30 days), you choose at checkout between a one-time purchase for a trip or auto-renew.

• One-time: service ends when the term ends. We'll remind you before it does; if you renew in time you keep the same eSIM and number.
• Auto-renew: we charge the card you saved at the current price of the plan shortly before each term ends, and extend the same eSIM. You authorise these charges until you cancel.
• To stop auto-renew, cancel in your client portal at least 7 days before the renewal date. Cancellations made later take effect from the following term.
• Some eSIMs can't be renewed because the operator doesn't allow the same eSIM to be topped up. If yours is one of them, we'll tell you and turn off auto-renew; you can buy a new plan instead.
• If a renewal payment fails, we'll let you know. If it isn't paid, the plan ends at the end of its term.

• eSIM credits are included with some plans, each worth $12 toward a travel eSIM on our site. Unused credits carry over while you have an active plan. They have no cash value, can't be transferred or exchanged for money, and aren't refundable.
• Lighthouse credit is prepaid credit for the Lighthouse eSIM. It does not expire and is used up as you use data, at the per-GB rate for the network you connect to. Rates follow our network partners and can change; the rate at the time you use data applies. Lighthouse credit has no cash value and is not refundable.
• If your account is closed for a breach of these terms, unused credits are forfeited.

Prices are in US dollars and are shown before you pay. Payments are processed by Stripe; we don't see or store your full card number. You're responsible for any taxes that apply and any fees your bank charges, such as foreign transaction fees.

We may change prices, plans and features. Changes don't affect a term you've already paid for. For auto-renewing plans, we'll tell you before a price change applies to your next renewal.

Promotions and discount codes are subject to their own conditions, may be withdrawn, and can't be exchanged for cash.

Purchases are generally final. The limited cases where we may refund, at our discretion, are set out in our Refund Policy.

We may suspend or close your account, or end an eSIM, without notice and without a refund, if you breach these terms, use the service fraudulently, charge back a valid payment, or if an operator or the law requires it.

You can stop using the service at any time. Closing your account doesn't refund time or credit already bought. Email arya@haxzu.io to close your account.

The service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and uninterrupted service.

We aren't liable for indirect, incidental, special, consequential or punitive losses, or for lost profits, data, business or opportunities, including losses from missed calls or messages or from being unable to connect. Our total liability for any claim is limited to the amount you paid us for the service that gave rise to the claim in the 3 months before it arose.

We aren't responsible for events outside our reasonable control, including operator outages, natural events, government action or failures of third-party services.

Nothing in these terms limits liability that can't be limited by law.

These terms are governed by the laws of the State of [State] and applicable US federal law, without regard to conflict-of-law rules.

If you have a problem, contact arya@haxzu.io first; most issues can be sorted out quickly. Any dispute that can't be resolved informally will be brought only on an individual basis, not as a plaintiff or class member in a class or representative action, to the extent the law allows. Before bringing a formal claim, you agree to give us written notice and 30 days to try to resolve it.

We may update these terms. We'll post the new version here with a new date, and for material changes we'll email you before they take effect. Continuing to use the service after that means you accept the updated terms.

If part of these terms can't be enforced, the rest still applies. Not enforcing a term isn't a waiver of it. You may not transfer your rights under these terms; we may transfer ours as part of a business transfer. These terms, with the policies they link to, are the whole agreement between you and us about the service.